The Latest

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    Deep Dive

    The math CFOs are using to dismiss tech advisors doesn’t add up

    Finance leaders object to residual commissions. A new study argues they’re benchmarking costs too narrowly.

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    The MSP AI gap is about governance, not skills

    Fewer than half of IT service providers are ready to deliver compliance at scale, according to research by Omdia and AvePoint.

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    Wipro buys Alpha Net service contracts to fuel AI push

    The India-based global consulting firm paid $70.8 million for the acquisition, which is expected to close June 30, it stated in a BSA filing.

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    Cloudflare, Wiz partnership targets shadow AI

    “Existing security tools weren’t designed for the speed or complexity of AI adoption,” Cloudflare Chief Partner Officer Tom Evans said.

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    AI, automation restart MSP growth engines: report

    Nearly three-quarters of managed service providers are struggling to find new customers as existing contract values shrink, Kaseya found.

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    Scale up or get out: M&A remakes the channel

    The channel is consolidating fast. Here's what partners need to know.

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    Salesforce dangles $50 million in agent-building incentives for partners

    The software giant said it will also integrate Slack into its app marketplace and provide engineering support to select partners.

    Updated April 15, 2026
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    Companies with best-in-class CX outperform the S&P 500

    Their lead over the stock market index is growing, Watermark Consulting found in its annual ROI study.

  • A laptop sits on a wooden desk displaying a webpage for “Box OneCloud – Enterprise Content Collaboration.” The screen shows product information, pricing, and a tablet image with app icons. The webpage includes blue buttons labeled “Take the Tour” and “Watch Demo,” along with a green “Try the Free Edition” button at the top right. The background is softly blurred with a dark wall and a framed pictu
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    AppDirect buys PartnerStack, targets fragmented channel partner ecosystem

    AppDirect is betting that consolidating partner management, sales and billing in one place is the channel’s next big shift.

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    James Anderson/Channel Dive
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    MSPs race from AI-assisted ticketing to governance services

    Leading channel partners have already automated parts of the service desk – managed AI contracts are next.

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    CBTS CEO: Channel partners who just ‘schlep product’ won’t survive the AI era

    Kristin Russell discusses why AI stalls before scale and how the channel’s role is shifting fast beneath all the activity.

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    AI infrastructure budgets set to triple as demand soars: Deloitte

    Most enterprises are seeking a hybrid infrastructure model to support compute, increasing spending in the process.

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    Ignition Technology targets US channel gap with expansion

    The U.K. distributor is bringing its high-touch, growth-focused model to North America, with plans to target a gap traditional distributors have long overlooked.

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    FCC accelerates copper retirement gold rush

    As the FCC makes it easier for carriers to turn off legacy lines, MetTel and other wholesale aggregators are stepping in to help customers migrate to digital systems. 

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    Enterprises engage MSPs to scale AI

    Nearly 9 in 10 organizations already lean on service providers to drive digital transformation, according to IDC research commissioned by KPMG.

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    Cybersecurity services boom feeds dollars, risk into the channel

    SonicWall and Omdia data puts partners at the center of a $24 billion opportunity that’s putting MSP capabilities to the test.

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    T-Mobile taps ex-AT&T channel architect to help fix its partner problem

    Chris Jones is a new face at T-Mobile with a familiar challenge: convincing technology advisors that wireless belongs on their line cards.

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    Freshworks taps a new channel head to push into GSI market

    The IT service management vendor is banking on system integrators as its path to enterprise accounts.

  • A man in a blazer holding a clicker stands on a stage. The back of the stage is purple and blue and bears the words "Bridgepointe: The Next Wave."
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    Erica Dickman

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    Bridgepointe beefs up on capital courtesy of The Carlyle Group

    The $1 billion-plus technology advisory firm will continue to work with Charlesbank Capital Partners and keep its executive leadership team.

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    Unstructured data is piling up as AI risks rise

    Most companies lack full visibility into data estates, with concerns over advanced AI threats mounting, according to a Thales report.

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    ‘Memflation’ pushes semiconductor market across $1.3 trillion threshold

    Gartner expects DRAM and NAND flash costs to more than double this year, disrupting component supplies into 2028, the firm said Wednesday.

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    Avant, Hyperion partner on mobile market practice

    Wireless carriers are finally paying partners recurring revenue, paving the way for mobile programs at tech service distributors.

  • A sign is posted in front of a Broadcom office on December 12, 2024 in San Jose, California.
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    More Broadcom disruption ahead as companies plan VMware exits: analyst

    Independent research firm Virtified recently found that 48% of organizations intend to leave VMware. Chief analyst Michael Warrilow suspects that  Broadcom isn’t done disrupting the IT market.

  • A laptop computer with Microsoft Copilot+ installed is on display at the Best Buy store on June 18, 2024 in Miami, Florida.
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    Workers don’t know how to use AI — and companies are to blame, research finds

    There’s an “alarming” lack of proficiency when it comes to workers’ understanding of artificial intelligence, a principal analyst at Forrester said.

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    What keeps TA executives up at night

    Technology advisors face an identity crisis as AI floods the channel with automation and vendors push partners to expand service offerings.