The Latest

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    ConnectWise bets agentic AI can fix the MSP math problem

    The company's new platform, built on its Zofiq acquisition, aims to let MSPs add customers without adding technicians.

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    shutterstock.com/Stock 4you

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    Sponsored by Kaseya

    AI-Powered digital specialist for ticket triage

    AI-powered ticket triage accelerates routing and resolution for busy MSP service desks.

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    Arelion mobilizes cross-border channel expansion

    The Sweden-based carrier is expanding its conflict-free partner program and the network that supports it. 

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    Q&A

    Thrive CFO on standing out in a ‘fragmented’ IT marketplace

    Named to the top financial seat of managed service provider Thrive in January, Matt Kosovsky discusses the complexities of the tech sector.

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    VC-backed Lemhi gives MSPs a repeatable AI consulting playbook

    The software company wants to equip every IT services employee with a business transformation roadmap.

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    Opine aims to augment rather than replace sales jobs with AI

    Startup Opine has automated repetitive sales tasks but its CEO doesn’t see technology replacing the human touch.

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    Sean Gallup / Staff via Getty Images
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    IBM, Google Cloud forge AI platform partnership

    The alliance will arm forward-deployed engineering teams with Gemini agent-building tools to target industry-specific use cases, the companies said Thursday.

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    Michael M. Santiago / Staff via Getty Images
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    Anthropic adds services track, partner hub to Claude channel program

    The AI model maker has certified more than 10,000 consultants and fielded applications from more than 40,000 firms since the program’s March inception.

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    Justin Sullivan via Getty Images
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    Cisco bundles agentic management platform into existing partner tiers

    Cisco Cloud Control arrives without added licensing costs, and the vendor says partners with deep domain expertise are best positioned to build on it.

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    AI use could lead to a connectivity crisis

    Networks need to start moving tokens, not just bits, according to Tech Mahindra executive Manish Mangal.

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    Hyland pushes AI adoption in partner program revamp

    The content-management platform punctuated its channel overhaul by rolling out a suite of agentic AI features.

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    Optiv flips the platform script, teams with Channelscaler to deploy vendor portal

    The reseller is looking to increase engagement with its top partners, Optiv Senior Director of Partner Programs Hunter Haverty said.

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    Sherweb aims to clean up IT services billing with HaloPSA integration

    The cloud marketplace partnership feeds MSPs real-time purchase data, eliminating time-consuming manual reconciliations and invoicing errors.

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    Ingram Micro wards off cloud marketplace threat

    Distributor Ingram Micro leaned on its platform capabilities to hold onto partners and drive sales growth.

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    Capchase adds $200M to help businesses, resellers pay for tech

    The vendor financing firm promises to shorten the tech sales cycle that automates loan generation. 

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    Justin Sullivan via Getty Images
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    Nvidia stretches compute power to Windows PCs in support of agents

    A superchip powering AI agents on personal devices and a deskside supercomputer establishes Nvidia as a compute provider across the tech stack.

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    Managed security providers eye IT services

    Acquisitions and partnerships are on the MSSP agenda as customers look for full-stack support.

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    Michael M. Santiago via Getty Images
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    Claude pricing raises new budgeting questions for CFOs

    As Anthropic’s model becomes more prevalent across finance, CFOs may have to pay closer attention to token-based billing and its impact on the growing cost of enterprise AI usage.

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    SentinelOne lays off hundreds, banks on MSSP sales growth

    The cybersecurity software provider will cut 8% of its workforce and lean on partnerships amid profitability strains.

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    Nutanix steers customers to the cloud as server costs spike

    The virtualization vendor continues to pick off unhappy VMware customers amid supply chain challenges, CEO Rajiv Ramaswami said Wednesday.

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    Salesforce says AI is boosting, not killing SaaS

    CEO Marc Benioff addressed SaaSpocalypse fears on an earnings call as AI revenue reached $3.4 billion, with Agentforce now handling more inquiries than humans.

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    Snowflake targets AI agent adoption with AWS deal, acquisition

    The data warehousing and analytics vendor is targeting the “agentic enterprise” with additional compute and governance capabilities.

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    Zscaler secures systems integrators, courts VARs

    The zero-trust vendor is reaching out to the channel as it expands its cybersecurity platform.

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    Ooma sees 9% year-over-year growth as AT&T leads copper retirement

    Migrating organizations to digital products is big business for the telco and its partners, Ooma CEO Eric Stang told investors.

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    MSP platform providers pile on features

    Industry heavyweights added AI and cybersecurity capabilities, consolidating their IT service management offerings, Omdia researchers found.

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    Blancco Technology Group

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    The data sanitization paradox: report

    Despite confidence in end-of-life device management practices, most organizations need help, according to Blancco Technology Group.